Validation explained

See how the platform works for both Agents and Clients.

For Agents

Generating links & reviewing submissions.

For Clients

Submitting documents & your security.

For Agents

How to ask for ID

Generating a Submission Link

To ask your customers for ID using Validation, you’ll need to share a unique link with them to visit, at Validation we call these “Submission Links.” 

Your customer visits their specific Submission Link and submits their documents.

Generating a submission links is very simple and takes less than 20 seconds. Below you’ll learn about some of the features and customizations  you can select from.

Pick a category

Categories are a flexible way of organizing your submissions by product, by reason, or by group.

It’s completely configurable by your administrator and can be set up with default document selections, central notification emails, as well as other options to make your team even more efficient.

Choose which documents to ask for

You can request one or more identity documents from the person to verify, but as a general rule we always recommend selecting ‘Selfie’.

Remember, less is better. For example, if you only need a selfie and drivers license, don’t ask for more than that.

Allowing uploads

Some use cases require that PDF of business licenses or similar be uploaded for review. Contact us to enable feature this on your account.

Notifications

Activate notifications and receive an email once your client has completed their submission. The agent which generated the link will receive notification when completed, or you can set a central email to receive notifications.

Be dressed illustration

Your clients personal safety matters.

One of our options is a friendly reminder for your users that in today’s flexible, always-on, work from home world, it’s a good idea to remind them “You’ll be on camera, put some clothes on!”.

Submission link

 

Once you’re happy with the options, a unique submission link is generated with a click, then you’re ready to send the link to the person you’re validating.

The link can be sent to your client any way you’d like. It can send by txt message, you can email it, post it to chat, etc.

With our API, your developers can easily build this into your own website. 

Send and wait

Once you’ve sent the link to your client, all you need to do is wait for the client to complete the submission process.

The client can submit in their own time which means you do not have to review submissions live as they come in.

Your team doesn’t need to keep the same schedule as your clients.

For Agents

Reviewing submissions

It’s pretty straightforward – The validation process consists of visually analyzing the submitted documents side-by-side. Compared to valid clients, bad actors trying to sneak past often stand out like sore thumb.

Timeline

The timeline is where you can scroll through pictures which are captured during the client submission process. 

Often you’ll be able to tell if it’s a real person in a glance, just by passing your mouse over a movie like series of images. The changing images will help you pick up on subtle clues which may have been otherwise missed.

Zoom in

Need a closer look?

By moving your pointer over the pictures you can see even more details to help you validate the submission.

Now, its up to you…

Validate the submission

If all the pieces of the puzzle look correct, then you can pass the submission. The submission will be stored only as long as you need it to be retained, then automatically deleted.

Or Fail the submission

If things don’t look right, fail the submission and ask them to do a second submission, or if things look really questionable, stop what you’re doing and cancel the transaction.

For Agents

Generating link & reviewing submissions.

For Clients

Submitting documents & your security.

For Clients

Submitting documents

Asked to submit ID?

Get your documents ready then follow the link provided.

Follow a few easy steps through our secure submission process and you’ll be done in less than a minute.

Take a Selfie

You’ve probably done this several times. Point the camera to your face a snap your real self. You can smile :]

Not every organization will ask for a selfie, but we always advise that “you” will be on camera, so don’t be surprised if you see “you” but aren’t asked for a selfie.

Photograph ID documents

Many times organizations will ask for single piece of documentation, but sometimes, they will need a second piece of ID or documentation.

You may be asked to show your credit card, passport, driver’s license, or similar. 

Send your documents for review

 

At this point, you need to wait to be validated by the company you’ve sent the documents to. The review process is done by a real person and completed by the organization requesting your documents.  

It’s usually pretty fast.

Remember, Validation.com does not review your ID, we help organisations to it themselves.

For clients

Your security comes first

From submitting your documents, through the document review process, all the way to deletion, your privacy and your documents are protected at every step.

A layer of organizational responsibility

Companies and organizations which use Validation.com to manage your document submission have taken a step in the direction of responsibility.

By using our service they have decided to treat you and your documents with the respect and security you deserve.

Responsible retention and deletion

Validation advises our clients to only keep documents for the period of time they are required and no longer.

The company who has requested your documents has a defined window which they maintain the documents for, after which the documents are automatically deleted. 

GDPR

Validation was developed to be compliant with GDPR from day one.

The privacy and security of those using our service is paramount.

We are unable to assist you directly. For any and all GDPR inquires, please contact the organization requesting your documents.

Attention to internal and external security

From internal security logs to limiting who may access to submitted data, controls are in place to help deter criminals no matter where they come from.

We are independently tested and audited for your security.

Why validating clients is needed

There are many reasons, you may be traveling, or you may be making a large purchase. Quite often our client is protecting their clients from being the victim of identity theft or account takeovers.

Examples of other reasons for requesting documents to be submitted are preventing credit fraud and “know your customer” regulations.

Validation.com cannot see your documents

For security, Validation was designed specifically so that the team at Validation cannot simply access submitted documents.

It is not possible for us to share any information regarding submission processing times, submission status, or decision reasoning with users.

Frequently asked user questions

Why do I need to submit my ID?

There are many reasons companies and organizations will ask their clients to submit identity documents. Often the merchant is just doing a quick ID check.

Think of when you’re at a department store and make a purchase with a credit card. When you make the purchase, the cashier may request to see a piece of Identification to verify it’s your credit card.

Is it safe to submit my identity documents?

Yes.

While it’s true that nothing can be absolutely secure, Validation is dedicated to ensuring that our service is safe. External firms are hired to conduct compliance audits and conduct security testing on a regular basis.

From the moment you start visiting Validation your visit is secured by SSL level encryption. When taking pictures, these pictures are transmitted over the internet using the same SSL encryption standard that every e-commerce site uses when you use a credit card to make a purchase.

Once on our servers, the documents are further encrypted, and access to your ID is strictly restricted to specific people within the merchant partner’s company. 

If “Acme & Co” requests that you submit your ID, only specific people at Acme & Co can access your ID.

Validation.com and it’s employees can not see your ID.

Finally, every merchant interaction with your ID is logged by Validation to help prevent abuse by our merchant partners.

Can I upload my ID?

It is only possible to upload your documents when one of validation.com’s partners has specifically requested you to do so.

Most organizations will not enable this unless they are requesting a document such as a business license.

Can I email a copy of my ID or fax a copy of my ID?

No. At this time Validation.com does not allow email or faxed copies of identification to be submitted.

I don’t recognize the company who requested my ID.

If you have not recently engaged with a company which is requesting you to submit ID, do not submit your documents and please immedieately contact [email protected]

Can I delete my submitted ID?

Please contact the organization you submitted your documents to in order to discuss their data retention policy.

Validation does not have any ability to delete submissions.

Who can see my submitted ID?

Only people directly associated with the organisation which requested information will have access to view your documents.

Validation staff do not have the ability to view submissions.

What can be seen when using my webcam?

A series of pictures are taken from the webcam feed for the requestor to review.

The images are captured at your standard camera resolution.

 

Why does it say “You” even though I didn’t need to do a selfie?

When going through the submission process, we always show “you” in the list of items we’re taking a picture of.

Even if a selfie is not requested by the organization, we still show this as notification and reminder that you may be visible on the webcam during the document submission process.

I don't have a government issued ID what do I do?

Validation.com is an submission tool and is unable to assist with issues of this nature.

Please contact the company which requested that you submit documents directly.

My webcam doesn't work. What can I do?

If the webcam on your computer does not work the submission process is fully compatible with smartphones and vice versa. 

Why do they need to see the back of my drivers license?

Many organizations may request to see the back of a document as part of their due diligence process.

It is not uncommon.

When will I know if my submission has been approved?

Each organization has a different policy for communicating with their consumers.

Validation does not have insight to the review process or plocies of the organizations which use us.

Please direct all questions of this nature to the party which requested your documents, Validation does not reply to user inquires.